According to the Glassdoor employee reviews analysis, the share of positive mentions of AI fell from 81% in 2019 to 43%. Meanwhile, managers generally rate AI positively, whereas employees handling insurance payouts view it almost entirely negatively.
Discontent is not only related to fear of job loss. Among the complaints are forced AI adoption, surveillance of employees, and unrealistic expectations for productivity growth.
The gap between managers' and workers' assessments shows that attitudes toward AI depend on a person's role in the implementation process. However, the available material does not disclose the review analysis methodology, sample size, or the period over which the assessments were compared.
editorial commentary
Why it matters
The likely consequence is increased attention by companies to how AI is implemented and how its impact is perceived by employees. The next observable signal will be independent studies with transparent methodology and breakdown by professions. Significant uncertainty stems from the fact that only a synopsis of one source is available without primary data.